Below you can find our Return and Refund Policy.

YOUR STATUTORY CONSUMER RIGHTS
Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

If you are a consumer in the European Union or another jurisdiction where statutory withdrawal, return, refund, warranty, or conformity rights apply, those rights remain unaffected by this policy.

The information below explains our return and refund procedures and any additional conditions that may apply to specific products.

FRAMED PRINTS & PHONE CASES

CANCELLATION BEFORE PRODUCTION
If you wish to cancel an order for a framed print or phone case, please contact us as soon as possible after placing your order.

We generally begin processing orders for production on the next business day, and production may begin approximately 12–24 hours after an order is placed. Once production has started, cancellation may no longer be possible where the product is made specifically for you or otherwise falls within an applicable exception to the statutory right of withdrawal.

If you wish to cancel an order before production begins, please contact us immediately at contact@wheeler.shop or through our contact form.

We cannot guarantee that a cancellation request will be received or processed before production begins.

CUSTOM-MADE AND PERSONALISED PRODUCTS
Certain framed prints and phone cases may be produced specifically in accordance with the customer's selected specifications, including product type, phone model, case type, design, size, or other options.

Where applicable law provides an exception to the statutory right of withdrawal for goods made to the consumer's specifications or clearly personalised, the statutory withdrawal right does not apply to those goods.

This does not affect your statutory rights concerning defective, damaged, incorrect, or non-conforming products.

INCORRECT PRODUCT SELECTION
Customers are responsible for ensuring that the correct product, phone model, case type, size, colour, and other available options are selected when placing an order.

Where a product has been correctly manufactured according to the options selected by the customer, we are generally unable to provide a return or refund solely because the customer selected an incorrect product or option, subject always to any statutory rights that may apply.

If you believe that we manufactured or supplied an item incorrectly, please contact us so that we can investigate the issue.

CLOTHING

We offer a 14-day return period for eligible clothing purchases. You have 14 days from the date you receive your order to notify us that you wish to return an eligible item.

Returned clothing must be in the condition in which it was received, including being unworn and unused, with original tags attached where applicable, and in its original packaging where reasonably possible. You may be required to provide proof of purchase.

Please contact us before sending any item back. We will provide instructions for completing the return.

Where applicable, statutory withdrawal rights take precedence over any additional conditions stated in this policy.

HOW TO REQUEST A RETURN
To request a return, please contact us at contact@wheeler.shop or through our contact form.

Please include your order number and a description of the reason for your return. For damaged, defective, or incorrect products, please also provide clear photographs showing the issue.

Do not send items back without first contacting us and receiving return instructions. Unsolicited returns may be delayed or may not be processed correctly.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is damaged, defective, incorrect, or otherwise does not conform to your order, please contact us with your order number and clear photographs of the issue.

We will assess the issue and, where appropriate, offer a suitable remedy in accordance with applicable consumer protection law. Depending on the circumstances and applicable law, this may include repair, replacement, price reduction, or refund.

Please note that normal wear and tear, accidental damage, misuse, improper handling, or damage caused after delivery may not qualify as a product defect.

NON-RETURNABLE ITEMS
Certain products may be excluded from a statutory right of withdrawal where an applicable legal exception applies. This may include goods made to the customer's specifications or clearly personalised.

Gift cards are non-returnable and non-refundable except where otherwise required by applicable law.

Sale or discounted items are subject to the same statutory consumer rights as other products. A discount or sale price does not, by itself, remove your statutory rights.

EXCHANGES
We do not generally offer direct exchanges.

If you wish to purchase a different product, you may return the original item where a return is legally permitted and place a new order for the desired product.

This does not affect your statutory rights in relation to defective, damaged, incorrect, or non-conforming products.

RETURN SHIPPING
Where a customer exercises a statutory right of withdrawal, the customer may be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to bear those costs.

Where an item is defective, damaged, incorrect, or otherwise does not conform to the order, we will handle return shipping in accordance with applicable law.

Any return shipping instructions provided by us must be followed to ensure that the return can be processed correctly.

REFUNDS
Once we receive and inspect a returned item, we will notify you whether the refund has been approved.

Where a refund is due, we will generally issue it to the original payment method.

Refund processing times may vary depending on the payment provider and financial institution. Although we will initiate refunds within the timeframe required by applicable law, we cannot control how quickly your bank, card issuer, or payment provider processes and posts the refund.

Where applicable law permits us to delay reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, reimbursement may be withheld until the applicable condition has been satisfied.

Unless otherwise required by law, additional services selected at checkout beyond the least expensive standard delivery option may not be refundable.

RETURNS AFTER THE APPLICABLE RETURN PERIOD
Return requests must be submitted within the applicable statutory or voluntary return period.

If the applicable period has expired, we may be unable to accept the return unless the product is defective, does not conform to the order, or another statutory right applies.

CONTACT
If you have any questions regarding returns, refunds, cancellations, damaged products, or defective products, please contact us at:

Email: contact@wheeler.shop

Contact form: Contact us

We will make reasonable efforts to assist with your request and resolve issues in accordance with this policy and applicable consumer protection law.